ProSeries - Issues

Forum|Forum|2 years ago
March 12, 2024
3 replies
13 views

Has anyone have a problem after the return is printed primarily Partnerships and S Corp you are unable to print K-1s or anything else without closing the program down and reopening. It is frustrating that we can longer print any individual page or letter.

Called customer support despite sharing my screen, I was unable to get a resolutions or that anyone else is having this problem. I have used this product for years and have never experienced this problem before.

ProSeries Professional

This topic has been closed for replies.

dascpa

Level 11

Problem is in all types of P.S. filings. Instead of closing, go to state and then back to Fed and it will work.

A

ajcpaAuthor

Level 3

Thank you. It should be noted that Customer services has no record of anyone experiencing this problem. No surprise!!

IRonMaN

Level 15

Calling customer service is like calling the IRS ------ sometimes you get connected with someone that knows something and other times you get someone that you wonder how they found their way into work today.

Slava Ukraini!

JRC

Level 7

We all have the same issue with printing individual forms and schedules.

"No Active Form" option is highlighted.

IRonMaN

Level 15

It's annoying but two clicks and the pain is gone. If we are going to have problems with the software I'll take these any day.

Slava Ukraini!

JRC

Level 7

AND;;; Now I can't get page #2 of Wisconsin Form 1 to print the Line descriptions! I get the Line Numbers # and Lines with amounts but no Descriptions are printing!..

New Printer Brother today. Is it the printer or something else.

LOL

How messed up is this.

IRonMaN

Level 15

For a couple of years I had issues with Minnesota printing out in gibberish. I was forced to print to pdf in order for them to come out clear. If you haven't tried, I would give the pdf route a whirl.

Slava Ukraini!

Sign up

Login with SSO

Let's get you signed in

Login with SSO