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shf1957
Level 6
February 10, 2026
Question

ProSeries has not correct the issue with the printing of the LOGS.

  • February 10, 2026
  • 1 reply
  • 3 views

I called and talked with a proseries tech.  I shared my screen with him to show him that you can NOT print any of the logs....that show that you have transmitted a return etc..   After 2 hrs of working with me, he could not believe that this hasn't been noticed before, turned in or complained about.   

Also after you efile a return it gives you the option to print the acknowledgement of it being sent... whcih does not also work.. since it's connected to the logs.

BUT incase any of you need to print that and put it in their folder or attach it to their receipt. I have a TEMPORARILY solution: At the time it's on the screen , press PrtScr /SysRq key at the top of most keyboards.. then high light the area with their name etc.. and click enter... it will pop up separately and you choose the print option...  BINGO  you have it.

We should not have to go through all of this... since we paid for a working program.. but at least it's a backup for now....until it's fixed.

1 reply

Just-Lisa-Now-
Intuit Community Champion
February 10, 2026

I can print the EF Acceptance report just fine, Im not sure what "log" you're referring to.

Highlight the client in the EFCenter, then hit F12, choose Accepted Returns and Print.

You could even choose EFile Status history and give them the entire run down of when it was transmitted, received and accepted.

 

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪