ProSeries error message

Forum|Forum|2 years ago
July 31, 2023
4 replies
24 views

Had a power surge from the electric pole to my Windows 10 computer which totally fried it. New system is Windows 11. Have reinstalled ProSeries 2021 & 2022. When opening either the following message appears: "Get an app to open this 'res' link. Your PC doesn't have an app that can open this link. Try looking for a compatible app in the Microsoft Store." Checking the MS store returns "No results." Broadening a search at the MS Store provides apps which don't seem to be what I'm looking for, but that may be due to my ignorance about this issue. I also cannot get updates to the software, or even check for them. I have updated Windows which has not helped. I would appreciate any help with resolving this. Thanks!

ProSeries Professional

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Just-Lisa-Now-

Intuit Community Champion

I haven't seen this message mentioned before, Im afraid you'll need to call support in the morning.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

B

Bob G

Level 4

Res Link error

Intuit pretends this is an isolated case. I have seen this error before in the Accountants Community, but it is very difficult to find as if no one else had the error.

These posts will soon disappear also.

Just-Lisa-Now-

Intuit Community Champion

I kept getting Access Denied messages trying to respond this this, so weird...

@1569 is there anyone that can respond to this customer? Their issue seems to be outside what regular tech support can handle and they need to narrow down whether its a computer/Windows issue or a ProSeries installation issue.

I personally dont remember ever seeing this problem mentioned before, but thats not to say it hasnt happened!

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

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Bob G

Level 4

This error, which is preventing ProSeries Professional from accepting any updates, is on 2 of 3 stand alone PCs. I called Intuit for help - she tried a few things, but unsuccessful so far. Intuit rep told me to contact IT or possibly Microsoft - waiting for an Intuit "Supervisor" to call back. I told her Intuit software is not updating so Intuit has to find resolution. My guess is that Intuit updates were not completed for a few weeks & caused this problem.

I also called an IT company who was familiar w this error & suggested completely deleting everything on computer & reload all programs, but no guarantee this will work. They have seen this error & stated Intuit software engineers need to speak to MS software engineers.

Get an app to open this "res link"

Your PC doesn't have an app that can open this link. Try looking for a compatible app in the Microsoft store. - There is no app in the MS store.

How have others resolved this problem? Does anyone have any constructive suggestions?

Just-Lisa-Now-

Intuit Community Champion

this "res" that its referring to sounds like a file ending that it doesnt recognize so it doesnt know how to open it, like an .exe is an executable or a .pdf is opened by your reader program, or a .jpeg is opened by the program you have set to open pictures........does the file youre attempting to open have .res on the end of it? Im wondering if that means it was "restored" somehow. (but unless youve got your system set to see the file endings, you probably cant even answer that question)

Did you uninstall the Proseries programs you had that were screwed up by the power surge, reboot the computer, then redownload/install fresh copies of the program from your Intuit account? That would be the order of events I would have followed.

This sounds like a Windows issue in that it doesnt know how to open the file that youre using to open ProSeries, whether thats a Windows issue or a Proseries installation snafu, without being there seeing whats happening, I can't tell you.....I do the majority of my own IT, but this situation Id probably call in my guy that does this kinda stuff for a living.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

B

Bob G

Level 4

Lisa,

Thanks for trying. All basic steps, and then some, have been taken. Intuit is not helpful at all.

Please see my other post today.

In the past, I saw this error in the Accountants Community. Those posts have mysteriously disappeared & James stated he never saw this error before. Maybe he is new.

Thanks again.