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Level 1
March 26, 2021
Question

Proseries deactived my account so what can I do to resolve?

  • March 26, 2021
  • 4 replies
  • 24 views

Going on 48 hours and support has no idea how to reactivate my ProSeries account. Any solutions?

This topic has been closed for replies.

4 replies

Just-Lisa-Now-
Intuit Community Champion
March 26, 2021

@AshleyatIntuit   is this kind of thing in your department now?

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
AshleyatIntuit
Level 9
March 27, 2021

First off... Hey Lisa! Secondly no, I no longer an in the ProSeries space but in a totally different space.

I'm curious what you mean by "deactivate". Customer service would be your best starting point to ensure your account is up to date but also software purchase is current. 800-434-6818 would be a great starting point. 😁

IRonMaN
Level 15
March 27, 2021

@AshleyatIntuit  

Holy crap, I didn't realize that pirate ship could still float.  Nice to see you Ashley.  You have been missed ------- I haven't seen another pirate around here in ages 😉

Slava Ukraini!
Just-Lisa-Now-
Intuit Community Champion
March 27, 2021

Someone else mentioned a similar thing over in the ProSeries Facebook Group, suddenly their hosted PS account has been deactivated...support cant help them either, they were told to call back on Monday.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
Just-Lisa-Now-
Intuit Community Champion
March 27, 2021

@IntuitAustin   @IntuitBettyJo  @IntuitRichard   anyone got any info for these people?

@Jay05 are you using the hosted version of the program also?

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
IntuitAustin
Level 10
March 27, 2021

Hey Lisa,

I'm looking into this customer's account now. Thanks for bringing this to my attention. 

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Level 2
March 1, 2022

I have teh same problem since 02-25-2022 urrr

Level 3
February 28, 2023

yesterday they deactivated my account too.  Have you had any luck in fixing it?