Level 5

Question

Proseries crashing when selecting help or cross reference

Forum|Forum|2 years ago
January 30, 2024
4 replies
20 views

Is anyone else having an issue with the Proseries program crashing when you hit the help or cross reference choices? I have updated my program and this still occurs.

This topic has been closed for replies.

G

ggardner-next

Level 3

Yes. I, too, have had that happen twice since Sunday afternoon. Program software updated, click on Help link within the program and system crashes. Attempted a service request via email but no response as of yet.

IRonMaN

Level 15

Yup, the system has a cockroach running around inside of it. Click either of those and you get to start all over again because the program packs up and heads for home, leaving you all alone at the bus stop.

Slava Ukraini!

D

Dusty2

Level 6

I have had the same problem. I came up with a work around that seems to work.

I save the file prior to doing the cross reference and it works for me.

Dusty

IRonMaN

Level 15

I solved it by no longer hitting help or cross reference 😀

Slava Ukraini!

Just-Lisa-Now-

Intuit Community Champion

YES! I keep sending in that little Feedback window that say to explain what you were doing when the crash happens....just accessing the HELP feature, not very helpful!!

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

G

garman22

Intuit Community Champion

Ive had same thing happen. Not much of a help....hinderance I'd venture to say.

J

JMadAuthor

Level 5

How can we get this situation escalated??

taxman1

Level 5

Been an issue for the past several years on my pc. Click on help or the ? and BAM, programs crashes. The forms bar causes issues too if I minimize the program. When I restore ProSeries to full screen the forms bar will be black. And as soon as I click it off under the "view" options the program crashes. I just started ProSeries as "Administrator" in the Icon options. Will try help and see if that helps. In my opinion its a "graphics" issue. But I could be wrong. Ever since Proseries changed the help format a few years ago it started here.

taxman1

Level 5

Well running program as "admin" didnt help. Click help and BAMM !! Crash again !!

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