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D
dsteincpa
Level 4
February 9, 2023
Question

Proseries Access Rights requires an important file that is missing, corrupt, or has been modified.

  • February 9, 2023
  • 4 replies
  • 56 views

 Just got this error today after updating - Now I can't get into program

This topic has been closed for replies.

4 replies

ljr
ljr
Level 9
February 9, 2023

Have you tried shutting down and restarting the computer? Sometimes when I get an error message that works. 

D
dsteincpaAuthor
Level 4
February 9, 2023

Yes & updating & all 4 computers are out

I
Intuit_Ramky
Level 4
February 9, 2023

Could you please upload the capture of the error here. And please send the "ProSeries Logs" from Help => Send Logs => Send the logs on desktop to ProSeries_Engineering@intuit.com

 

Thanks.

    I
    Intuit_Ramky
    Level 4
    February 9, 2023

    Please use this thread to resolve the issue. 

    https://proconnect.intuit.com/community/proseries-tax-discussions/discussion/re-has-anyone-had-this-error-yet-a-little-background-of-what/01/240684#M129061

     

     

      ljr
      ljr
      Level 9
      February 9, 2023

      I now have 1 computer working and 2 with this message. 

      D
      dsteincpaAuthor
      Level 4
      February 9, 2023

      I can only get into 1 computer not my other 3

      D
      dsteincpaAuthor
      Level 4
      February 9, 2023

      Also - is not letting me into my electronic preparer info or Firm Info under options

      ljr
      ljr
      Level 9
      February 9, 2023

      I'm trying to follow the link but it is still not working

       

      ljr
      ljr
      Level 9
      February 9, 2023

      the only computer its working on is the admin computer. all workstations give me the error message.

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