Level 2

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ProSeries 2023 install - getting message that I can't install because I am not running 64-bit

Forum|Forum|2 years ago
November 6, 2023
5 replies
33 views

So, today the ProSeries 2023 became available. So I downloaded it, and when I tried to install it, I received the following error:

"ProSeries can't be installed on this computer. At Intuit, security and performance are fundamental to how we design and build our products. If your system is not at least Windows 10 or 64-bit or Windows Server 2016, click "OK" and restart installation after upgrading your system."

Problem is, I am running a 64-bit Windows 11 computer. And the technician at Intuit said I needed to "Update Windows" which I did (now running Windows 11 Home Version 23H2), and then she said I needed to "Update my Drivers", but wasn't able to identify which driver (she thought perhaps my graphics card, but that is already updated).

Any thoughts or ideas as to what driver's I need to update? My computer meets or exceeds all of the necessary performance recommendations, and I am running Framework.NET 4.8

This topic has been closed for replies.

Best answer by pmourya123

From our analysis, it was discovered that installation was blocked because the installer application was launched in compatibility mode. With ProSeries 2023, only 64-bit operating system which are Windows 10 or later are supported.

Launching in compatibility mode essentially means that you would be trying to launch the installer on an unsupported OS.

To avoid this, make sure that the compatibility mode is disabled by following the below steps:

1. Right click on the installer exe.

2. Select Properties, and go to compatibility tab.

3. Under the Compatibility mode, uncheck the "Run this program in compatibility mode for" Check-box.

4. Click apply and Ok.

T

TaxGuyBill

Level 15

Personally, I wouldn't even bother with it right now because the software is pretty much useless until at least mid-December. Most likely you don't need to update anything - most likely ProSeries just needs to fix whatever problem they have with the new software.

So my recommendation is to wait a month.

C

chrisnd1993Author

Level 2

Yeah, that was my thought as well, but the Intuit technician could neither confirm nor deny that that was a viable solution.

I do like having the software installed, though, because I will occasionally use it as a tax-planning tool for some year end business clients.

But waiting until December is probably my best bet. Thanks.

Just-Lisa-Now-

Intuit Community Champion

@1569 should we flag posts like this for an engineer to be aware of? Im sure there will be more.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

ljr

Level 9

I downloaded it just because I want to be able to access the client checklists for my year end mailing. I know to watch for all the issues/bugs. But I had no issues with download and opening - your problem might be a windows 11 issue again. I'm still using windows 10 and it was fine.

IRonMaN

Level 15

I was going to download with Windows 11 ---------- just because it can't be done????? But when I logged in I see my credit card hasn't been processed yet so I know if I didn't pay for it yet, I'm not going to get it - which I'm guessing is what is happening to some people. For the record, when I clicked "download next year" from my ProSeries program, a window opened up after I signed in telling me I had some kind of issues with what appeared to by my "Lacerte" program ------- God bless Intuit for being such a fine tuned machine.

Slava Ukraini!

P

pmourya123

Level 3

Hi @chrisnd1993 ,

Please reach out to customer support or send your contact details to proseries_engineering@intuit.com in case you are still blocked with the installation of ProSeries 2023.

P

pmourya123Answer

Level 3

From our analysis, it was discovered that installation was blocked because the installer application was launched in compatibility mode. With ProSeries 2023, only 64-bit operating system which are Windows 10 or later are supported.

Launching in compatibility mode essentially means that you would be trying to launch the installer on an unsupported OS.

To avoid this, make sure that the compatibility mode is disabled by following the below steps:

1. Right click on the installer exe.

2. Select Properties, and go to compatibility tab.

3. Under the Compatibility mode, uncheck the "Run this program in compatibility mode for" Check-box.

4. Click apply and Ok.

D

Denver1

Level 5

To update drivers on Windows, you can use the Device Manager. Here are the steps to follow:

Press the Windows key + X and select Device Manager from the list of options.
In the Device Manager window, locate the device you want to update.
Right-click on the device and select Update driver.
In the Update Drivers window, select Search automatically for updated driver software.
If Windows finds an updated driver, it will install it automatically.

Alternatively, you can use Windows Update to get the latest drivers. Here are the steps to follow:

Press the Windows key + I to open Settings.
Click on Update & Security.
Click on Windows Update.
Click on Check for updates.
If there are any driver updates available, they will be listed under Optional updates. Click on Download and install to install the updates.