Proseries 2022 freezing

Forum|Forum|3 years ago
April 8, 2023
2 replies
21 views

I'm on Windows 11 and I've experienced a new problem with using the program over the past few days. I can get past the login screen, but then the program freezes while loading the Homebase. While this happens, I get an "Automatic file download" notification from Windows 11 that "Proseries is downloading from 22Data". I never seen this before, but it takes a long time before this resolves and the program runs like normal.

I've tried using the Tools program but it did not fix my problem. I ruled out the Printer driver or a corrupted Homebase being the problem. I resorted to reinstalling the program and it worked fine... until after I updated and reopened the program. Again I tried using the Tools program and tried to fix the Updates but nothing changed.

I can't be waiting for an hour or two for the program to work, and the program was working fine up until a few days ago.

EDIT: I've noticed that it's only showing that Proseries is trying to download .cache files. Not sure if this matters.

ProSeries Professional

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Just-Lisa-Now-

Intuit Community Champion

If youve used the ToolsHub and still having issues, this feels a bit out of my league, @Intuitjhaze who are we tagging for issues like this?

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

Intuitjhaze

Level 5

hey @Jfabian checking in with you as it's been over 24hrs since you reached out - are you still experiencing this issue? perhaps in the next update the issue will resolve itself.

@Just-Lisa-Now- thanks for flagging. gathered up the relevant details and will share with the team internally.

J

JfabianAuthor

Level 2

Just did a Windows 11 update to see if anything there can fix the issue, but the issue remains. I open the program, get past the login screen, and the program freezes while this pop-up comes up.