Level 3

Question

Proseries 2021 Not resposnding

Forum|Forum|3 years ago
June 30, 2023
5 replies
20 views

15 Days earlier I was not able to save any of the client file I prepared for filing 2021 returns. Every time it was frozen receiving a message that program is not responding. Called for help and agent made my life more miserable. Program was uninstalled and reinstalled and after reinstalling the program none of the client data file she was able to restore. We spent about two hours together but nothing was accomplished. and in this process I lost ability even to see any of the client file.

I am sure that many users might have complained for similar problem and to my utter surprise agent had no information of this problem and later on she admitted that this problem is known to proseries tech and they are working on it. I told her specifically to look and check internally before starting uninstallation, but she ignored all my requests.

Proseries has no such system putting such problem across the Board to all agents are aware that what is going on.

The last email I received said that on June 30th there will be an update to resolve this problem, but no luck so far.

ProSeries Professional

This topic has been closed for replies.

P

Pi62_2

Level 2

We have the same problem with 2021, 2020 and 2019 what they told us is that an update of Windows 11, has caused the problem, but they are already working on it to find a solution.

B

beanctr72

Level 3

We are still having issues with this at our office on several workstations. Is there an update or fix available yet?

M

m5859Author

Level 3

It is really disturbing to note that Proseries Team is not responding and no communication what so ever for this issue running into months and not weeks

A

Anonymous

The unexpected behavior you have experienced regarding Windows 11 update and Prior year programs has been reported and currently being researched. Windows 11 latest update (KB5026446) and ProSeries Prior year programs.

Follow updates on this thread that is related: Windows 11 updates 2021 not saving

A

Anonymous

@m5859
@Pi62_2

Please confirm that your Windows is up to date and you're still experiencing an issue with ProSeries TY21 by replying to this thread. Thanks for your participation and patience.

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pintsizepixie

Level 3

Has this issue been resolved? I'm having the same issue and my windows is up to date

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pintsizepixie

Level 3

So I found a solution that worked for me. I removed the Windows June updates from my computer. This allowed me to work with 2021. But when I tried again the next day, I had problems again. When I checked my system, the updates had reinstalled automatically. I removed them again and turned off auto update and it's been fine ever since. Hopefully this will help you guys until they find a solution.

B

beanctr72

Level 3

Thank you - yes, we tried this but ran into other issues when we undid the Windows 11 updates from June (we had two of them). It resulted in errors running QuickBooks Desktop 2021 and our remote access functionality became totally inoperative. I had to reinstall the updates to Windows 11 to get those issues fixed, but then we're back to square one on ProSeries 2021!

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priceawolowitz2023

Level 2

This past Thursday/Friday, 09/15/2023, Microsoft released a Windows 11 update. Has anyone been able to confirm whether or not htat update has corrected the Proseries 2011 and prior saving problems?

P

PRO31TAXJM

Level 2

My Windows is up to date and I am having this problem. Has a solution been found?

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