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Level 3
December 29, 2020
Question

Proseries 2020 install stops due to a celfsharp.browsersubprocess

  • December 29, 2020
  • 5 replies
  • 60 views

My Virus software is stopping my Proseries 2020 from fully installing do to a 'cefsharp.browsersubprocess.exe, which my virus software is stating has a 'trojan' in it. Has anyone else experienced this problem? I've never had a problem installing before so this does raise concerns.

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5 replies

puravidapto
Level 7
December 29, 2020

Wrong board. This is a ProConnect Tax Discussions forum.

-- Click here to vote.
Just-Lisa-Now-
Intuit Community Champion
December 29, 2020
I moved it to the right place, thanks.
♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
Just-Lisa-Now-
Intuit Community Champion
December 29, 2020

Thats not a ProSeries file, it on your compuer already somewhere, the system may be accessing its location during install.   This explains where it might reside, you may want to restart your computer in SafeMode and see if you can find and delete that file.

https://www.file.net/process/cefsharp.browsersubprocess.exe.html

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
Level 8
December 30, 2020

What Virus software are you using? And is it blocking installation or preventing ProSeries from running? 

This happens occasionally.  The ProSeries application comes with dozens of third party libraries and processes it uses to do stuff, like print to PDF or display web pages. In this case CefSharp is a a desktop component we include in our 32bit installation directory. It is basically a small version of Chromium, the technology from Google that powers Chrome & Edge. CefSharp itself is a bunch of different files, one of which is that "Cefsharp.BrowserSubProcess.exe".   I think to fix this you should be able to open up your anti-virus software and grant an exception to the CefSharp.Browser.SubProcess.exe file in our ProSeries Installation Directory (in the 32Bit directory). But, to fix it for everyone, we'll probably need to contact the Anti-Virus vendor and get them to whitelist us / the version of CefSharp we're using.

 

 

 

Level 2
January 7, 2021

I'm having this exact issue when I installed updates.  I'm using Avast Premium Security.  Avast gave the option of creating an exception to allow this file but it just runs trying to create the exception.

Level 3
December 31, 2020

Good morning, Steve here,.. My firewall is also not allowing install of 2020 proseries to complete based on cefsharp.browsersubprocess.exe file being identified as the culprit.  What did you do to resolve the issue?  is their malware associated with this file that intuit is providing us as part of download?  I have been using proseries for many years and have not encountered similar problems in the past.

steve

qbteachmt
Level 15
December 31, 2020

"is their malware associated with this file that intuit is providing us as part of download?"

It seems to be the other way around. You are being asked to provide info for which virus protection program you use, so that Orlando can contact that manufacturer to get a virus list update which will exclude the problem file for you.

@jhartwv 

@SL32_2 

It would help if you provide answers to:

What Virus software are you using? And is it blocking installation or preventing ProSeries from running?

Don't yell at us; we're volunteers
Level 2
January 30, 2021

The CefSharp.BrowserSubprocessor is causing my computer to lock up.  When going into Task Manager I am unable to stop this task. The file is know to cause problems and Intuit still program.  It needs to be removed ASAP..

Level 8
January 30, 2021

Please see my response above for what CefSharp is and why we use it. The current alternative is an old Internet Explorer based browser component, but we see more problems with it.  From what I understand Microsoft is coming out with a new alternative we should be able to use for next year that will hopefully be way better than either of those.

In the meantime, we're happy to troubleshoot any issues people are running into. Yours is the first I've heard of concerns with CefSharp locking the system... I'm wondering if something else is going on.  

Can you

- Open ProSeries

- Choose Help -> Send Logs

- Email the zip it generates to proseries_engineering@intuit.com