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precisiontaxadvisors
Level 1
December 20, 2025
Question

proseries 2019

  • December 20, 2025
  • 1 reply
  • 6 views

when I open the program. it gets to login but after i click sign in it keeps just working without giving me the login screen to input user id and password

 

1 reply

Just-Lisa-Now-
Just-Lisa-Now-Intuit Community Champion
Intuit Community Champion
December 21, 2025

Go to your Windows Programs/Apps menu and find PS 2019, under it you should find Repair Updates, run that and see if you have better luck.  

PS, every time I open 2019 Im forced to change my password, so beware, once you do get the log in screen, you may be prompted to update your Intuit password.

This is a screen shot for 2024, but 2019 should have the same option.

 

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