Proseries 2018 won't open

Forum|Forum|3 years ago
February 9, 2023
3 replies
17 views

Proseries 2018 won't open. Support tried all available tools he had access to but finally said the program was too old and outside of their scope

Please help

ProSeries Professional

This topic has been closed for replies.

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Lukepccpa

Level 4

I had the same problem. Try going to ProSeries 2018 folder in your startup menu and run ProSeries Updates and ProSeries Refresh Updates in the ProSeries 2018 folder (I don't remember what order I did them in). That worked for me.

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tscottAuthor

Level 5

Thanks Luke, Unfortunately I tried that (not sure the same order) but it did not help

IRonMaN

Level 15

Try uninstalling the program and installing a fresh copy ------------------ if it is still available by logging into your ProSeries account online.

Slava Ukraini!

T

tscottAuthor

Level 5

I think that is my next option. It seems the program did this last year to an older version and I had to uninstall and reinstall the old program.

Thanks

IRonMaN

Level 15

Good luck!

Slava Ukraini!

D

Denver1

Level 5

Please follow these instructions to update. Within the software will not update it properly for this issue

16-22 need to be done before January

How to update ProSeries software

https://accountants.intuit.com/support/en-us/help-article/update-products/update-proseries-software/L93frSXEU_US_en_US?uid=lq5utwrp

Please follow these instructions to update. Within the software will not update it properly for this issue

How to update ProSeries software

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