ProSeries 2017 and 2018 unable to validate your online credentials

Forum|Forum|2 years ago
January 5, 2024
1 reply
14 views

I was able able to login and work in both of these years for 4-6 weeks until the end of Dec. I had updated both per the recent instructions from Intuit. However, when I tired to make changes to them this week, I cannot login and receive above error. 2019 and forward years are fine. I followed some of the instructions for this error that I found in the Community. Nothing has worked. What should I do? Thank you.

ProSeries Professional

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Just-Lisa-Now-

Intuit Community Champion

Each year should have the REPAIR UPDATES options listed under them in the Windows Programs/Apps menu. Thats what I would try first. I dont have the older years installed here at home, but this is what it looks like for 2021.

If repair updates doesnt fix it and these instructions dont either, then I guess calling support is your next step https://accountants.intuit.com/support/en-us/help-article/login-password/unable-validate-online-credentials-error-signing/L5vEQlub2_US_en_US?uid=lr0tuudp