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J
jr33
Level 3
March 2, 2026
Question

PRO SERIES PRODUCT SUPPORT

  • March 2, 2026
  • 2 replies
  • 25 views

AM I THE ONLY ONE WHO IS GETTING UPSET WITH THE SUPPORT PROVIDED BY PROSERIES.

WHEN PROBLEMS ARE NOTED IN USING THE SOFTWARE THEY EXPECT US TO USE WORK AROUNDS INSTEAD OF FIXING THE PROGRAM ISSUES.

BIGGEST ISSUE IS CURRENTLY WITH THE FORM 8825 FOR BOTH S CORPS AND PARTNERSHIPS OTHER DEDCTIONS

    2 replies

    K
    kgalland
    Level 4
    March 2, 2026

    I end up resolving my own issues before they can figure out an answer.

      J
      jr33Author
      Level 3
      March 2, 2026

      BUT FOR WHAT THEY CHARGE US THE SUPPORT SHOULD BE ABLE TO FIX ISSUES.

        IRonMaN
        IRonMaN
        Level 15
        March 2, 2026

        Well, sometimes you can either use a work around and finish up a return or wait two or more weeks for them to fix the issue.  I'll take a work around anytime it's available.

        Slava Ukraini!
          F
          Frustrated-in-IL
          Level 8
          March 3, 2026

          I wish they would fix things in as little as two weeks.

           

            IRonMaN
            IRonMaN
            Level 15
            March 3, 2026

            For the record I did say two or more - I had to start someplace.

            Slava Ukraini!
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