Level 3

Question

Printing letters-right margin

Forum|Forum|5 months ago
January 27, 2026
10 replies
76 views

all letters right margin does not work correctly. the first page of ALL letters goes off the right side of the of the paper. It now happens in 2024 and 2025. What did the programmers do???????????????????

I do customize the standard letter to type in my name.

I did not change the engagement nor the privacy letters and still not right margin.

ProSeries Professional

Just-Lisa-Now-

Intuit Community Champion

The letters print fine for me, is this a different printer than youve used in the past?

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

T

taxladiesAuthor

Level 3

If you go to Tools, Letters and view from there does yours look ok? I have first page with no right margin and 2 page the letter is fine. I have tried 3 different printers and do PDF, still first page is wrong.

Thanks.

dascpa

Level 11

I created my own Custom Letter to replace the Standard Letter. I use borders around category sections. This year no matter what I do the right margin is cut off. I've changed the Page Layout margin size (up and down). I've gone into Paragraph and changed indent to less, to more and the right side is still cut off.

It may work on the Standard P.S. letter but I find that letter sucks.

No change in printer, no change in any other print settings.

So I agree, this is a problem this year.

Just-Lisa-Now-

Intuit Community Champion

I use the boring standard letter, the majority of my clients dont really "read" it anyhow, they just look at the numbers.

I noticed when I print client labels, the formatting is screwy on this different printer Im using, the top 15 labels are in the right position, but as you go down the page they get too close together or something, they dont line up with the whole page of labels. but they seem to send fine to a different printer thought, I hate printers!

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

E

eaccounting

Level 2

Has anyone found a workaround for this? My first page standard letter is also printing through the right margin.

dascpa

Level 11

Take the Standard Letter, or create your own (I create my own letter as I think P.S. letters su*k) and shorten the wording on each line so it doesn't run off the page. Save it as Standard. I cannot get around this year the borders and outlines going off the right side of the page. Tried changing margins, justifications, everything.

L

LGColeman

Level 2

I think I have found an anwer...

I opened the underlying .RTF letter in Word and confirmed the paper size was set to Letter. Several of the letters were set to A4 paper size.

The letters are located in the \ProWin25\common folder. There are several letters, so I just opened each one. From the MS-Word menu, select Layout | Size | Letter. Then save the .RTF file. (The standard client letter is "fdiltr.RTF".)

I restarted ProSeries, then when I printed the return to PDF, the margins returned to normal, and the letter printed just fine.

I hope this helps someone else!

Just-Lisa-Now-

Intuit Community Champion

Weird that they were set for A4, but glad you figured it out!

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

dascpa

Level 11

Didn't work in my case also, with either the Standard Letter or my custom letters. Everything was already set to 8.5 x 11.

Verbiage is easy to get around, edit the letter wherever words trail off the right side of the page. What I can't clean up is I do boarders around each section. The right boarder just keeps going and going.

L

lori3

Level 4

Anyone here anything back from ProSeries on correcting this? I've tried all the suggestions and it still prints off the page.

J

jeffmcpa2010

Level 10

I customize my letters a little.

Last week (last week of February ) everything was fine

Today I have the same problem (2024 and 2025) being mentioned here.

Has anyone found a work around (other than editing the letter to manual stop automatic line wrapping?

Thanks

Jeff

J

jeffmcpa2010

Level 10

I can tell it is not a printer problem, as when I view it on the screen, the text I have centered (My name address contact etc) is off center to the right. as well as the line autowrap not working.

J

JRB2

Level 2

I found a work-around for mine. I edited standard letter and added a page break above firm name. Since I always print to pdf, and the problem is only with page 1 of the letter, I simply delete the blank first page of the pdf. Still frustrating Intuit seems uninterested in resolving.

BPDoran

Level 2

I have the solution!!! After 2 days battling ProSeries and trying everything suggested I figured out the problem. The problem was not with ProSeries but with my PDF reader. I went into my PDF program and realized the "Zoom" was set to Fit to Paper when I changed it to None the problem went away.

J

Jel19

Level 2

I am having the same issue. My client letter was printing fine earlier today and all of a sudden, I print a copy of the tax return which includes the letter for my client and I had to apologize for it being off center and missing words. He said it was okay, but I felt very unprofessional giving it to him.

J

jeffmcpa2010

Level 10

I found a work-around for mine. I edited standard letter and added a page break above firm name. Since I always print to pdf, and the problem is only with page 1 of the letter, I simply delete the blank first page of the pdf. Still frustrating Intuit seems uninterested in resolving.

Someone posted this above, (Sorry I forgot the name) This is what I have settled on.

B

baguilar

Level 2

After an hour of trying all the suggestions, I called Intuit and it was the default setting on my computer for the printer was changed from portrait to landscape. That is all it took to fix it.

J

jeffmcpa2010

Level 10

Just tried that, mine was on landscape also, but changing it did not fix the problem, so I am still stuck on printing a blank page at the top using an inserted page break.

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