Level 2

Question

Printing issues

Forum|Forum|1 year ago
January 17, 2025
6 replies
15 views

Purchased Professional series for 2024 filings which includes printing, however we are not able to print without payment for all returns. After seven calls the problem has not been resolved. Put on hold for hours, promised call backs but it does not happen. After one call back problem continues to occur.

Disappointed with Intuit.

ProSeries Professional

This topic has been closed for replies.

Jim-from-Ohio

Intuit Community Champion

just a couple questions.. can you print to pdf?

and have you clicked on, from the homebase, tools, license products

IRonMaN

Level 15

Which package did you pay for?

Slava Ukraini!

N

Nicholas RaynesAuthor

Level 2

I purchased the 200 returns package in professional. It says I should only be paying for return in excess of 200. I have not printed any returns.

Just-Lisa-Now-

Intuit Community Champion

If youve already tried Tools > License Products then you'll need to call support.

I didnt realize they sold a 200 return package for Professional (I do see it on the website though).

Are these 1040s or business returns that are trying to make you pay?

When you log into your MyProseries account Dashboard, do you see both Basic and Professional available to download? If so, you bought Basic. If you only bought Pro, Basic wouldnt be an option.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

Just-Lisa-Now-

Intuit Community Champion

Did you purchase Basic and download/Install Professional by mistake?

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

IRonMaN

Level 15

@Intuit_Ruben - After 7 unsuccessful attempts with support, can you provide any help on this one?

Slava Ukraini!

A

Anonymous

@Nicholas Raynes I sent you a message to follow up with you. Let us know on this thread/send me a reply that this is resolved or if you're needing further assistance.

Thanks, all, for your teamwork! @Jim-from-Ohio 🚘 @IRonMaN 🚀 @Just-Lisa-Now- 👩‍🎤

IRonMaN

Level 15

@Nicholas Raynes - you said on another post that the problem was fixed. To possibly help other folks in the future, can you share what the problem was?

Slava Ukraini!

T

TaniaKing

Level 2

I'm try9ng to print my first 2024 1120S, same problem. Giving an error about licensing. Support just told me it's a known issue & "they're working on it". No estimated resolution date. Great.

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