Printing Incomplete 1040 Form
Yesterday, I printed a 1040 (just that 2-page form, not complete return) for a client under extension. Today, I cannot print that same form. Customer service (after 1 1/2 hours of troubleshooting, uninstalling ProSeries 2022 & reinstalling, etc) informs me that the form is incomplete & that is why it doesn't print...but it printed yesterday & nothing has changed on my end...I've not made any changes to it. The same issue is occurring for all clients that have a majority, but not all, data entered. However, I can print returns that have no 2022 data entry done yet (just carryforward data from 2021) & are certainly incomplete. Plus, I can print state forms for these same clients...it is just the 1040 that doesn't print.
PS Customer Support's suggested solutions at this point is to 1) complete the return & see if the issue goes away or 2) complete delete the 2022 data file, transfer them again from 2021 & re-enter all of their 2022 data again. I don't want to take the time to complete the return if I'm just going to have to delete it & start over again. On the other hand, I don't want to delete & re-enter it if I don't have to.
Has anyone else experienced this issue? It makes no sense that I was able to print the form yesterday but can't today unless ProSeries made a behind-the-scenes update or my files (but only ones that are in process) are corrupted.
