Level 2

Question

Pop up locking client screen

Forum|Forum|6 months ago
January 5, 2026
7 replies
18 views

I can log in to the program, but once I open a client, a pop up comes up and doesn't move to allow me to click on it to remove it. The whole screen locks up.

ProSeries Professional

Jim-from-Ohio

Intuit Community Champion

What if you call up task manager and end task and try again

M

maurerlaw1Author

Level 2

I have tried that several times to no avail.

Jim-from-Ohio

Intuit Community Champion

In the task manager, there is also a tab called Services.. see if you can find any ProSeries items open there and close them if there

BobKamman

Level 15

Make and model of your computer?

Skylane

Intuit Community Champion

‘01 Chevy Vette C5 Z06

If at first you don’t succeed…..find a workaround

M

Manolo

Level 2

Go to folder 25Data, then double click on client file you want to process.

You need to do this everytime you process a new client.

Crazy work around but it works.

M

Manolo

Level 2

Just got through talking to Proseries support. A fix is on its way.

T

TaxGuyBill

Level 15

Have you tried clicking the popup (or hit Alt-Tab until that window is highlighted), the do Alt-F4 to close the window?

P

poolcleaner

Level 8

Bill. as always, you are a treasure!!!! That worked. Thank you.

S

srdreyer

Level 2

I've got the same problem. Every time I try to open a client, I get a pop-up ad for Protection Plus, and it locks up Proseries.

S

srdreyer

Level 2

Hey, the Alt-Tab then Alt-F4 thing works! Thanks!!

L

lucrecia

Level 5

Same with me Protection plus popup cant close🤔 🤔

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