Skip to main content
Confucius
Level 3
December 4, 2025
Question

Performing a clean install of ProSeries

  • December 4, 2025
  • 1 reply
  • 4 views

I used McFee to clean up my computer to make it run faster. Now none of my ProSeries tax years will open. I have from 2018 to 2024  and use workstations as well. I started with 2018 and followed the instructions for clean install. I uninstalled the program, renamed the installation folders to ProWin18OLD and ProNet18OLD. When I run CoreinstallerTY18.exe, I get "Problem during installation". "Acces to path C:\proseries\ProNet18\wkstn\inst\W_eng_core.inv is denied.

What am I doing wrong? I need to get this baby up and running ASAP

1 reply

Just-Lisa-Now-
Intuit Community Champion
December 4, 2025

You may need to call into support to get help fixing this mess.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
Confucius
ConfuciusAuthor
Level 3
December 4, 2025

Thank you for responding. I'll do that.