Password needed to print pdf emailed tax returns?

Forum|Forum|1 year ago
April 4, 2025
2 replies
11 views

Several clients were emailed pdf copies of tax returns with the Intuit password. They were able to open the tax returns. However, they were requested to enter a password to unlock printing. They entered the Intuit password and it does not work.

They received a message "without the proper password you do not have permission to print this document.

Anyone else having this issue and is there any easy fix?

ProSeries Professional

This topic has been closed for replies.

GodFather

Intuit Community Champion

I use Link portal so I can't say I have the issue you mentioned. Not sure if you mailed a significant number but maybe you can protect using Adobe (or some other pdf program) and provide that to them instead. Good luck.

lbones

Level 6

Having the same issue. I encrypted using Adobe Pro and resent and they had no problem.

Accountant-Man

Level 13

PS has a default for tax file passwords, even if you didn't set up one. I don't remember what it is, like SSN, city, and potentially the ZIP code if the primary address contains one.

Without spaces or punctuation of any kind.

** I'm still a champion... of the world! Even without The Lounge.

lbones

Level 6

That is how I sent my Authorization form to the client. They were able to open the PDF but, when they went to print the form to put a "wet" signature on it, it asked for a password again. The client tried to input the the same password in again and it would not take. I ended up sending it to them via Adobe Pro.

This has not happened with all of my clients but enough to be an issue for me.

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