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Level 5
January 8, 2026
Solved

Parameter name: CustomerAccountNumber

  • January 8, 2026
  • 1 reply
  • 13 views

I am setting up a new laptop for the start of the new tax year. 

I get an error "Parameter name: CustomerAccountNumber" when I select tools->Options from homebase.

Not sure what this error is the only option is to click "OK".

Any idea why I am getting this?

 

Best answer by violajr

Yes I did that too.  Same issue.  the strange thing is I have two laptops that I am refreshing.  One one of them 2024 is where I am getting the error on the other one the error is in 2025.


I spoke with support last night and they had no idea why this was occurring.

We tried many things and could not resolve the issue.

Was told it should just resolve it self.

When coming back to pro-series the next day performed a rebot and the issue did in fact resolve itself.

Just very strange.

1 reply

Just-Lisa-Now-
Intuit Community Champion
January 8, 2026

try Tools > License Software and see if  the licensing info will pull over again, if that doesnt help, Im afraid a call to support may be in your future.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
violajrAuthor
Level 5
January 8, 2026

That was the first thing that I tried to do.

Just-Lisa-Now-
Intuit Community Champion
January 8, 2026

try running the Connected Customer app in the PS menu, I know its got something to do with your Customer Number and Zip Code

 

 

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪