Level 3

Question

"Other Program is Busy" error message

Forum|Forum|4 years ago
March 5, 2022
4 replies
33 views

Consistently am receiving the following error message and there is no work around. I keep hitting the "Retry" button but doesn't solve the issue. Internet is working on all other programs, this is ProSeries specific. Anyone else having these issues?

Server Busy - This action cannot be completed because the other program is busy. Chose "Switch to" to activate the busy program and correct the problem.

Switch to -or- Retry (buttons available but neither does anything)

ProSeries Basic

This topic has been closed for replies.

sjrcpa

Level 15

Try shutting down everything and rebooting.

The more I know the more I don’t know.

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T-Tax BethAuthor

Level 3

I've tried the reboot several times, does not solve the problem. It is happening on EVERY e-file transmission now. Extremely frustrating and time-consuming. Thanks for your suggestion, I wish it would have worked!

qbteachmt

Level 15

There has been comment this can relate to Carbonite or other backup (mirroring of the working files) and/or anti-virus scanning the files all the time.

Don't yell at us; we're volunteers

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ben616

Level 2

Having same problem when transmitting returns. just started happening yesterday. I had all anti-virus off.

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T-Tax BethAuthor

Level 3

This is now happening within my program on EVERY transmission now. And it's hit and miss with how many times you have to hit the "retry" button. Sometimes 13 tries, sometimes 102 (yes, I've counted!) I can't exit or escape out of the error message, I have to keep hitting the retry until it either cancels the transmission or it goes through.

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ben616

Level 2

I'm having the exact same issues.

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wrisboskin

Level 2

Having this problem nearly every time I try to get in to the program. Does anyone have any fix ideas other than rebooting? It's VERY frustrating.

dkh

Level 15

@wrisboskin If I open two or three years of ProSeries and QBs all at the same time - I get that same message. Possibly not enough RAM. I close all the Intuit programs, then reopen them starting with what I need open the most. For me, it took care of the Program Busy message.

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wrisboskin

Level 2

It's not that... it happens when I am only opening the current year.

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