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J
JQ54_2
Level 2
January 30, 2024
Solved

opening 2021 version

  • January 30, 2024
  • 3 replies
  • 9 views

I cannot open 2021 version of Pro-Series, says trouble verifying. Never problem before. I am currently using 2023 and 2022 with no problems.

    This topic has been closed for replies.
    Best answer by Jim-from-Ohio

    can you try and update 2021 from the windows start menu

    3 replies

    Jim-from-Ohio
    Jim-from-OhioIntuit Community ChampionAnswer
    Intuit Community Champion
    January 30, 2024

    can you try and update 2021 from the windows start menu

    J
    JQ54_2Author
    Level 2
    January 30, 2024

    Thank you so much, seems to have been the answer.

    Just-Lisa-Now-
    Just-Lisa-Now-Intuit Community Champion
    Intuit Community Champion
    January 30, 2024

    Did you find the article for correcting this?


    https://accountants.intuit.com/support/en-us/help-article/login-password/unable-validate-online-credentials-error-signing/L5vEQlub2_US_en_US?uid=lrznu1uv

    ♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
    Just-Lisa-Now-
    Just-Lisa-Now-Intuit Community Champion
    Intuit Community Champion
    January 30, 2024

    Verifying what?  I think theres more to the message, does it say Validate Online Credentials?

     

    ♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
    J
    JQ54_2Author
    Level 2
    January 30, 2024

    Yes, it says:

    Unable to validate your online credentials: Please try again later

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