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Level 1
February 9, 2024
Question

My employee user is unable to Print or E-File returns in ProSeries 2023

  • February 9, 2024
  • 1 reply
  • 8 views

I need to know if anyone else has had this problem.  I set up my employee with tax preparer user access. She is unable to print returns and is not being allowed to e-file returns.  She keeps getting a message that she does not have a fast path license.  I have walked her through both print setups and licensing.

Can someone make a suggestion?

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    1 reply

    Just-Lisa-Now-
    Intuit Community Champion
    February 9, 2024

    Assuming shes been added to your account and the program was downloaded through your Intuit account

    Tools > License Products

    ♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪