managing user roles

Forum|Forum|3 years ago
January 31, 2023
1 reply
18 views

Is anyone else having issues with enabling access features? Currently, I am unable to choose user roles for log in's that I have set up. I've spent hours on the phone with ProSeries which has offered no solution and I am going on day two with a program that doesn't work properly. I am also unable to add a new user to my account I get an error message that states "unfortunately our system is currently experiencing some issues. It almost seems that since they transitioned the online account to a new platform it's effected ability to assign user roles or add new users.

ProSeries Professional

This topic has been closed for replies.

R

RAYS

Level 2

Hi Cathy,

Yes, I received the same message and have been unable to give an employee his own access as of yet.

The message also states that it takes 48 hours to update, so we are still trying.

C

Cathy4Author

Level 2

I was on the phone with Proseries for over three hours yesterday. Today it's been almost 2 hours and they have no solution. I started out with customer service, to now IT and am told a supervisor will contact me tomorrow. Not ideal in January to have software that isn't funtioning properly..

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