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Level 4
February 24, 2026
Question

just started getting a message that action can't be completed because the underlying service is taking longer to respon

  • February 24, 2026
  • 7 replies
  • 35 views

Just began getting this message about an hour ago -- happens every time I use the tax summary - I retry and it goes through but is getting annoying -- anyone have a solution?

7 replies

IRonMaN
Level 15
February 24, 2026

Does rebooting your computer help at all?  If not, you could try running the repair updates feature.

Slava Ukraini!
Ron42661Author
Level 4
February 24, 2026

I did try rebooting  - i'll try the repair update 

dascpa
Level 11
February 24, 2026

I've been getting this all day today, on many difference screens. Tried the reboot. Cleared all cache. Went into Task Manager to see if any programs were eating up memory. Redid all updates. Has not happened all season so far until today.

BobKamman
Level 15
February 24, 2026

I was trying to use the "What If" feature yesterday and it kept telling me that filing status was not entered.  It was.  Eventually it did computations anyway but I had to close the warning box several times.  

Ron42661Author
Level 4
February 24, 2026

So I uninstalled and reinstalled and now all my data is gone -- how do I get my files back?

Just-Lisa-Now-
Intuit Community Champion
February 24, 2026

Homebase > Homebase Maintenance should pull them all back into HB.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
Level 5
February 24, 2026

This has also been happening to me on every screen! I shut down the program and rebooted and it is still happening!!!

Just another Monday

Level 3
February 24, 2026

Are you on Windows 10 or 11.  Support says it might be a Windows 10 problem because they are not supporting Windows 10 any more.  I am getting it on Win10

Level 5
February 24, 2026

I am currently on Windows 11, and it is happening!!! So, that is not it

Level 5
February 24, 2026

I just received a notification that there are updates!!! They must have fixed this! We'll see

Level 3
February 25, 2026

You are not alone in experiencing this error and slow processing.    The product worked fine in years past but clearly the programs in 2025 screwed things up.   This is causing delays in getting returns completed quickly and I suspect Intuit - Proseries will be slow to fix it.

Level 4
February 25, 2026

I also had the same problem when I ran the 1040 tax summary. I called support, and they blamed my network, saying I needed to reboot and update my computer. It wasted over one hour of my time.

Ron42661Author
Level 4
February 25, 2026

Has to be them -- I have windows 11 - my computer is up to date - still get the message

I like their new tagline as you login - easy to use and can't be beat -- perhaps we need a bigger hammer

Level 3
February 25, 2026

Been getting this message for a couple days after I ran updates . I have an admin computer running Win11 and an additional Win10 computer. This message started on my admin (win11 computer). I was hesitant to update my win10 computer but I decided to run the updates. Automatically after the updates my win10 computer also started with this message. I even removed my win10 computer off of my network just in case my win10 computer was somehow affecting my admin Win11 computer but the message still popped up so this is not a Win10/Win11 issue. Definitely a Proseries issue. Technical support was no help. All they did is send me a email with instructions for troubleshooting. I ran all the troubleshooting they listed and nothing was fixed.