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M
MicheleHH
Level 1
February 15, 2026
Question

Issues with e-signature feature

  • February 15, 2026
  • 1 reply
  • 10 views

When trying to send eSignature to client, it says that there is not a valid email.  However, there is a valid email for both spouses on the information worksheet. (I've checked it multiple times.)  Any ideas?

 

1 reply

Kathi_at_Intuit
Kathi_at_IntuitModerator
Moderator
February 18, 2026

Hi @MicheleHH welcome to the Community and thanks for posting your first question. If you are still receiving this message, one thing you could try is removing the email addresses, save the file and then typing them back in. If this does not work, we would connect with ProSeries Support for assistance with this. 
 

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