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sprytax
Level 2
February 1, 2024
Question

Issues with e-signature feature

  • February 1, 2024
  • 1 reply
  • 10 views

I have attempted 5 e-signatures and three of them I get the following error.

"Email ID missing or invalid

Please make sure you add a valid client email ID to send esignature request"

I got this error so many times last year I didn't even use all my e-signatures I bought.  In the end I was told it would be fixed next year.  Nope.

Any ideas.

    This topic has been closed for replies.

    1 reply

    P
    pmourya123
    Level 3
    February 20, 2024

    Hi @sprytax , Email is mandatory to send the Esignature request. You can add the Client email in the return info worksheet and then send the Esignature request, it should work.

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