Is anyone having issues with 1040X returns in ProSeries for 2020 and 2021

Forum|Forum|3 years ago
June 15, 2023
2 replies
31 views

For ProSeries 2020 and 2021, when I try to save or print a return with a 1040X included, ProSeries freezes and has to be manually closed through an "End Task" function after Ctrl+Alt+Delete. The same freezing issue occurs when attempting to save a return with a 1040X included. The program also has to be manually closed through an "End Task" function after Ctrl+Alt+Delete again.

I contacted support and they have no record of issues similar to this. It is taking exceptionally longer to identify work-arounds.

ProSeries Professional

This topic has been closed for replies.

Just-Lisa-Now-

Intuit Community Champion

Id try running REPAIR UPDATES and see if that solves anything..I find it works better if the program is closed and you do it from the Windows Programs menu...each year should have this option in the list

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

C

ClintCPAAuthor

Level 5

Thanks for the quick reply. I tried this on both 2020 and 2021 software, shutdown and restarted after the repair update process and the issue is still occurring.

Just-Lisa-Now-

Intuit Community Champion

Sadly, when all else fails a clean reinstall may be needed....its really not as bad as it sounds and you wont lose any of your client data, its just a time suck doing it.

https://proconnect.intuit.com/support/en-us/help-article/multi-user-mode/performing-clean-install-proseries/L3uRLkbtS_US_en_US

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

Skylane

Intuit Community Champion

… had some issues with the 2018 program today… uninstall/reinstall seems to have fixed it…. Only wasted an hour…

If at first you don’t succeed…..find a workaround

Just-Lisa-Now-

Intuit Community Champion

I struggled trying to download/install 2019 on a new home system from my Intuit account last night.

2018 seemed to install fine, but 2019 went sideways!

It got to the EFIN licensing part and Id get a popup window that said EOC cant be empty and it would make me fill in my firm info, but the EFIN section stayed empty and the License Products portion was greyed out, I uninstalled and reinstalled multiple times, I finally uninstalled everything related to Proseries and rebooted, skipped the 2018 install and went direct to 2019. Still got the EOC message, but this time the License products option wasnt greyed out, I was able to License it and it finally acted normal, I think the 2018 install had an issue from the beginning....but every year was a super slow download (2020 or 2021 got stuck on one file and I had to cancel, uninstall, reboot and start over) it was a long painful evening!

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

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