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Level 3
December 9, 2022
Solved

Is anyone else having trouble emailing PDF checklists through ProSeries 2022?

  • December 9, 2022
  • 2 replies
  • 39 views

I also can't email a PDF tax return (not that any are finished yet, of course:)  I'm trying to determine if this is a problem with the new software or just me.  I am able to email from ProSeries 2021 from the same computer and email client.  Thanks for any insight!

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Best answer by Intuit_YashK

Hi yash_k,

Since I sent thouse earlier messages, I have downloaded Thunderbird and set that up as my default email and now I cannot email from either ProSeries 2021 or ProSeries 2022.  I'm trying not to cry.  Any help would be greatly appreciated.  Thank you.  Margie


@MargieC

If Mozilla Thunderbird is the default email client:

Please check "use 64 bit email client" in Tools ==> Options ==> General

And re-start ProSeries.

2 replies

dkh
Level 15
December 9, 2022

It's probably the new software because it is too early to expect it to work 100%.

IRonMaN
Level 15
December 9, 2022

Actually, it's too early to expect it to work 10% 😬

Slava Ukraini!
MargieCAuthor
Level 3
December 9, 2022

Thank you, IRonMaN.  Are you able to email a client checklist through ProSeries 2022 at this time?

Level 3
December 12, 2022

Please share the error snapshot.

Also, please send the logs:

From ProSeries menu,

              Help ==> Send Logs

And follow the prompt to send these via email to us. Thanks.

MargieCAuthor
Level 3
December 12, 2022

MargieCAuthor
Level 3
December 12, 2022

yash_k, I just emailed the logs.  Thank you!