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CAPCPA
Level 2
February 26, 2026
Question

Is anyone else getting error notices that an action can't be completed because the underlying service is taking longer to respond. Please retry after some time.

  • February 26, 2026
  • 5 replies
  • 27 views
No text available

5 replies

Skylane
Intuit Community Champion
February 26, 2026

Can you be more specific? What action when you received the error?   Underlying service  often relates to operating system or a conflict.  Check services in task manager

If at first you don’t succeed…..find a workaround
Level 2
February 26, 2026

I just got this error. And received it several times yesterday and in prior days. Very irritating. It comes at no predictable time, although at least once it came while toggling from the NY State Tax Summary to the Federal Tax Summary.

Just-Lisa-Now-
Intuit Community Champion
February 26, 2026

Ive seen people that say they've fixed this by running the Repair option on the ProSeries Shared Components in Windows Add/Remove Programs.

Once I excluded the PS data files from my anti virus and only run my cloud backup at the end of the day, I dont see it much anymore so I havent tried the fix.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
Level 3
February 26, 2026

I had this issue for 4 days straight. Finally came into the office today and it has been fixed. Not sure if it was something I did or if there was a patch that fixed it. What I did do was the following: Turned off all my workstations including my server overnight. 1st thing in the morning I ran Proseries repair updates on all my workstations. Logged in to Proseries and I no longer have gotten this message (usually happened when I clicked on the "tax Summary") Anyways you might as well and try this see if it helps. 

CAPCPA
CAPCPAAuthor
Level 2
March 1, 2026

Concur - received when toggling to Summary pages.  Received several updates recently, have not noticed issue this weekend, hopefully "fixed" 🙂 

dascpa
Level 11
March 3, 2026

As of 03/02/26 it's back. Whatever today's update did - it screwed it up. On both Fed and State Tax Summary. Annoying.

 

Level 3
February 26, 2026

Yes, we have been battling this for a few days also. Our computer tech support people, not Intuit support, have been helping with it but they have been stumped too. Later yesterday and so far today ours are working properly again. Our problem is worst when we use the $ummary function within the software but we have also had the same message when opening the software. 

Level 3
February 26, 2026

Anyone having issues today updating the software to latest version so that you can efile a return.

System will not do an update in the Proseries Updater and gets stuck on initialization.

ljr
Level 9
February 26, 2026

yes - this happened a couple of time today. Annoying is not the word. . .

Level 3
February 26, 2026

Yes when requesting Tax Summary. wait a bit, then it goes away. very annoying.