Level 6

Question

IRS Hanging Up

Forum|Forum|1 year ago
July 24, 2024
6 replies
60 views

I have had numerous phone calls with the IRS on client tax matters and reached a high level of frustration. I'm sure I am not alone. Besides having to wait for extremely long times (routinely an hour) before even getting to talk to an agent, the most frustrating thing is being put on short (5 minute) holds during the call over and over and then, after that, the agent disconnects the call. You would think that, since they have my phone number, they would call you back. But, they never do. And of course, the agent will not give you their direct phone number.

I have reached the point that I want to complain to someone at the IRS or find some solution to this.

Does anyone have any suggestions as to fix this problem?

Thanks

ProSeries Professional

This topic has been closed for replies.

T

taoseno

Level 5

I agree this is a huge problem! I was hung up on twice in one day a couple weeks ago.

M

msmith7305Author

Level 6

A response I received from another tax pro on a different forum stated that when he asked if the IRS agent would call him back if disconnected he was told they are not allowed to.

What a horrible way to do business. This forces the tax pro to call again, go through the wait to get an agent, go through the entire problem again and hope he doesn't get hung up on again.

I'm wondering, has anyone gone through the Taxpayer Advocate Office via phone call or Form 911? If so, what was your experience like?

sjrcpa

Level 15

Taxpayer Advocate is only for when regular channels haven't worked. Getting hung up on doesn't count.

The TAS used to be great many years ago. They are not much help the last few years, even when you meet the criteria.

All parts of the IRS have poor service these days, in my experience.

The more I know the more I don’t know.

IRonMaN

Level 15

"Does anyone have any suggestions as to fix this problem?"

There isn't any way for us to fix the problem. All we can do is compare notes to see who has the saddest tale to tell about trying to communicate with the IRS.

Slava Ukraini!

J

judys3

Level 6

I tried to call as well and same result. I was hung up on.

My only solution has been to write letters responding to the notices. The turn around time isn't great but I don't know what else to do.

IRonMaN

Level 15

I tend to not call unless it is life or death and normally go the letter writing campaign too.

Slava Ukraini!

S

strongsilence

Level 10

Get 2 phone calls going. When there is a disconnect at least you are in queue on the other phone.

Just-Lisa-Now-

Intuit Community Champion

Ive just been submitting things in writing, I dont have time to jack around on the phone playing games like that. Even when you do get through, many times the rep is new and doesnt know how to help you anyhow, so its a huge waste of time

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

PATAX

Level 12

I try not to call like Iron Man said, and when I do I keep my fingers crossed and hope I get through to someone who is knowledgeable. Other than that your best bet would be to correspond with them via certified mail. If that does not work then contact your federal representative. Same thing has occurred at the state level. In my opinion it has become increasingly worse over the last fifteen years or so. Are they hiring the most qualified people?

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