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Bob43
Level 1
January 13, 2026
Question

Invite sent to add a user but never recieved

  • January 13, 2026
  • 1 reply
  • 6 views

We have sent an invite for a new preparer several times but they have never received it.

1 reply

Kathi_at_Intuit
Kathi_at_IntuitModerator
Moderator
January 18, 2026

Hi @Bob43 Thanks for posting in the Community about the new preparer not receiving the email invite. If you have already checked that the email is correct and the preparer has checked that it is not going to spam or junk, then we would recommend contacting ProSeries Support. They would be able to take a look at this with you. 

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