Level 3

Question

Intuit Link

Forum|Forum|4 months ago
February 16, 2026
4 replies
14 views

Good Morning: I use Intuit Link in my Proseries Business- I logged into my account and all of the documents that my clients have uploaded are gone. Never had this issue before. Any help would be appreciated

Intuit Link

ljr

Level 9

left side check that you are in 2025 or that the client didn't upload to the wrong year

T

TG13Author

Level 3

Thank you- tried that one already- nothing there. I have been on phone with support now for about an hour -

GodFather

Intuit Community Champion

That does stink. Good luck. Hope the files show up.

GodFather

Intuit Community Champion

A couple suggestions:

- First, reboot your computer.

- Next are you sure you're in the correct tax year?

I use Link and have had no issues. Good luck.

I

IntuitKate

Moderator

Hi @TG13 Please make sure you are using the most updated version of ProSeries. Here are two knowledge base articles you can review: 1. Resolving ProSeries error: Cannot locate file. 2. Restoring missing or deleted client files in ProSeries It may or may not assist in this situation. You can reconnect with support as they are best equipped to assist in this situation, they'll be able to remote in and get a file. Thanks again for being a part of the Community!

T

TG13Author

Level 3

Thank you for you information and links. I worked with IT for several hours, but we were unable to get the uploaded docs my clients had already sent over. I had to start over again and sent out a new link and informing the clients that had uploaded documents to reload them- I am up and running so pressing forward in this tax season.

Again thank you to everyone

V

Vikki21

Level 3

Hi, I saw your issue with Intuit Link. I logged in on April 2 to see ALL of my 234 clients accounts were now set to INVITE. I have been using this platform since 2014 with no issues, and now I can not access any client folders. Are you saying that you had to start over from scratch?

When you re-invited your clients, was their historical data restored? Or it was just a 2025 folder issue?

Thanks.

Skylane

Intuit Community Champion

FWIW, though I’ve used IL for 10+ years, I’ve never trusted it for document storage… never trust a platform you don’t own… or control… i download everything to my own filing system… much happier… much safer

If at first you don’t succeed…..find a workaround

V

Vikki21

Level 3

I agree. I definitely download the docs to an electronic storage system unrelated to IL. It's just difficult to upload docs back to the client when I can't find them. Hopefully they will get it figured out, they finally had someone call me who understands what I am trying to tell them.

Skylane

Intuit Community Champion

Any chance your email address or Intuit acct info somehow changed in the system? Or you have another IL login? For some reason I have 2 or 3 “company” logins that appear… there seem to be multiple iterations (that I probably screwed up) over the years…

If at first you don’t succeed…..find a workaround

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