Installed Proseries 2025 today on a Windows 11 virtual machine and freezes upon opening

What's a virtual machine?   Oh, I see.  If you google  

will proseries run on a virtual machine?

You'll find that official support is limited, but you may find guidance in the articles that come up.

Hi @RichieA Thanks for posting in the community and sharing what is happening when trying to open ProSeries on your virtual machine. We would try the following:

1. Restart the Virtual Machine, try again.
2. If still happening, go to the Windows Start Menu>All>Scroll to ProSeries 2025 folder and expand it. 
3. You will see Tools - Connected Customer and Repair Updates. Try running the Connected Customer first and follow the on screen prompts.
4.  If still having an issue, try the Repair Updates. 

Let us know if this helps. 

Thanks! 

Kathi

I'm having this same issue.  Installed on a virtual machine with Parallels.  It allows me to select the  option for transferring last years clients but the next screen freezes.  I have to force close the application through task manager of windows.  I tried to re-run the application and not select transfer last years clients and still have the same problem.  I've uninstalled and re-installed the application and still have the issue.

Help!!!

@RichieA   Yes, but once again the early worm gets eaten by the early bird.  Thank you for blazing the Intuit programmer known issues trail for many users to follow.  Rolling over clients with the early version is usually an unforced error on the user's part.  Please blaze ahead and find the problems. Thank you!

Almost none of the other solutions worked for me, e.g. I could never access the marketing message (shame on you intuit). working with an AI tool I got this answer which may be specific to microsoft surface pro:

force Windows to stop scaling the ProSeries application specifically.

    Close ProSeries completely using Task Manager.

    Right-click the ProSeries 2025 shortcut icon (on your desktop or in the Start menu) and select Properties.

    Go to the Compatibility tab.

    Under "Settings," click Change high DPI settings.

    Check the box for Override high DPI scaling behavior.

    In the drop-down menu below it, select System (Enhanced) or just System, then click OK on both windows.

    Relaunch ProSeries.

I have the same install problem....

2025 program installs, then logs in, then opens a small window....can't do anything after that.

The small window does not accept any input and can only be closed using task manager.

ALT + space worked for me using windows 11