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G
Greta
Level 7
February 2, 2023
Question

Identity PIN: Client claims he didn't get one -

  • February 2, 2023
  • 1 reply
  • 17 views
What to tell client as to how to retrieve the PIN. Client says he spent 2.5 hrs to no avail calling the tel number that was suggested on the Reject statement
    This topic has been closed for replies.

    1 reply

    Just-Lisa-Now-
    Just-Lisa-Now-Intuit Community Champion
    Intuit Community Champion
    February 2, 2023

    If they cant find the letter that IRS sent in January, and they cant retrieve it online somehow, paper filing is the only other option.

    https://www.irs.gov/identity-theft-fraud-scams/retrieve-your-ip-pin

    ♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
      T
      taxes96786
      Level 8
      February 2, 2023

      Who doesn't remember when they get an envelope with an IRS return address....it's like having a cop's red light behind you

        IRonMaN
        IRonMaN
        Level 15
        February 2, 2023

        Sometimes that cop gets lost in traffic and doesn't make it into the client's mailbox.  

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