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Level 1
March 12, 2025
Question

I received an error that states " Not transmitted, the return failed the tax submission return validation step."

  • March 12, 2025
  • 1 reply
  • 9 views

I've tried to find something in the training with no success. There is a part that says fix errors but there are none. I'm new with ProSeries and so far love it much better then ProConnect. Went online to the Intuit Host and nothing for this client. 

All help is greatly appreciated.

 

Thanks,

Dawn

This topic has been closed for replies.

1 reply

dkh
Level 15
March 12, 2025

Is this first return you're attempting to e-file  or just first return that has had this error message ?

If it's your first - be sure your PTIN Verified box is checked -   Tools > Options > Firm/Preparer Info

Check for errors by clicking on the Yellow Triangle with !  on Tool Bar