Level 3

Question

I cannot get the menu bar to work and I cannot get the clients to open

Forum|Forum|1 year ago
December 23, 2024
6 replies
36 views

I've downloaded the 2024 Pro Series and it worked fine until Dec 22,2024. Now after I sign in it opens, but the menu bar goes grey and nothing can be accessed. My clients are all listed but I cannot open them. I have done all updates and used tool Hub/repair. Any suggestions?

ProSeries Professional

T

Terry53029

Intuit Community Champion

Have you tried repair updates from the windows menu. Try refresh updates from top menu. Try rebooting computer. If no luck uninstall program from windows settings, then reinstall

B

balbalAuthor

Level 3

I already did all the things you have suggested

Just-Lisa-Now-

Intuit Community Champion

If youve done everything Terry suggested, sadly, it sounds like you'll need to call support.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

I

Intuit_Ramky

Level 4

@balbal Could you send ProSeries logs located at "C:\ProWin24\32bit\logs\" zip this folder and send it to proseries_engineering@intuit.com

B

balbalAuthor

Level 3

done

B

balbalAuthor

Level 3

Well Tech support got the program working yesterday, but today the same problem.

I

Intuit_Ruben

Level 7

@balbal Thank you for using the community to reach out about these issues! We will take look into this to see how we can help, thanks!

I

isham

Level 3

@balbal Can you check if there is another ProSeries window (PRS Survey or any other dialog) opened in the background? You can press Alt+Tab to see what windows are open. If you any dialog window open from ProSeries, close that and try. Let us know if this helps. If not, can you also put a screenshot of your ProSeries application when you land into this issue.

B

balbalAuthor

Level 3

I made sure nothing else was running or open when I started this. I was suppose to get a call back from my escalated case, but no one ever responded. I called them on Friday 1-3-2025 to find out why no one called and was told my case was escalated and I would receive a call back that day - well guess what still NO CALL!

J

Joe6

Level 3

I am having exactly the same issue.

Has anyone figured out what the hell is going on?

B

balbalAuthor

Level 3

No one was able to help me. I even contacted Microsoft to see if they could help. Microsoft said it was a problem with software compatibility and ProSeries should issue a fix/patch for it. And ProSeries it is not their software.

I had to switch to a different tax software and I am satisfied with my pick and their customer service.

I

Intuit_Ramky

Level 4

@balbal Can you take the latest update and check. The issue should be resolved.

L

lucas898989

Level 2

Sounds like a local cache or profile glitch after the update. Try clearing temp/app data and restarting the app service from Task Manager. If Tool Hub didn’t fix it, creating a new company file/profile sometimes brings the menu back. Also worth checking graphics drivers — greyed-out UI can come from display conflicts. I troubleshoot similar issues on my gaming site too — even when posting guides like [Removed by Moderator] the same step-by-step approach usually solves it.

W

willhamacct

Level 2

Still did not work, but thank you

J

Joe6

Level 3

Try hitting alt +tab. Proseries sometimes opens a tab that you can't see. Mine was an advertisement. When you hit Alt + Tab you may see a ProSeries program or ad. Close it. Worked for me.

L

lucas898989

Level 2

Sounds like a local cache or profile glitch after the update. Try clearing temp/app data and restarting the app service from Task Manager. If Tool Hub didn’t fix it, creating a new company file/profile sometimes brings the menu back. Also worth checking graphics drivers — greyed-out UI can come from display conflicts.

I troubleshoot similar issues on my gaming site too — even when posting guides like download hill climb racing mod apk unlimited money and fuel ios, the same step-by-step approach usually solves it.

Sign up

Login with SSO

Let's get you signed in

Login with SSO

Scanning file for viruses.

This file cannot be downloaded