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How to resolve ProSeries 2024 download problem?

Forum|Forum|1 year ago
December 23, 2024
7 replies
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I've been using ProSeries on standalone computer for several years. Last year I downloaded ProSeries 2023 software without any issues on the same computer I am trying to download the 2024 software. I keep getting the message that ProSeries can't be installed on this computer because the computer system is not at least windows 10. I had previously been on Windows 10 Home, so I downloaded Windows 10 Pro to see if that would resolve the issue, but it did not. ProSeries tech said it was problem with my computer, however I have not had any issues elsewhere. I was able to download and upgrade to Windown 10 Pro without any issues and all my other applications requiring internet services are working fine. Any suggestions? Thank you.

ProSeries Professional

Best answer by pmourya123

I am having the same issue trying to install the 2024 software from your website or within my 2023 software.

My computer meets ALL the requirements, but the 2024 software will not install. I have a Dell Computer Inspiron 3671; Intel(R) Core(TM) i5-9400 CPU @ 2.90GHz; Installed RAM 12.0GB (11.8 GB usable); System type 64-bit operating system, x64-based processor

I receive this error message: "vcredist_x86.exe returned error code 196513550"

Each time I try I get the same message with a different error code.

There must be a glitch in the system. Please help!!

Hi @cdgbaker , please follow the manual VC++ redist installation steps from: https://accountants.intuit.com/support/en-us/help-article/install-products/instructions-install-vc-redistributables/L6m3oySz4_US_en_US

After that try to install the ProSeries again, it should work.

Just-Lisa-Now-

Intuit Community Champion

Sadly, you'll probably need to call tech support, but first be sure youve installed all Windows updates and restarted the computer since the update happened. And you need Win10 64bit, not the older 32bit version, so that may be something to check..

Heres the link to the system requirements, make sure you meet the minimums

https://accountants.intuit.com/support/en-us/help-article/product-system-requirements/system-requirements-proseries-fixed-asset-manager/L33ipWfgx_US_en_US?srsltid=AfmBOoqrh00PSXxK7Xwyj4QaUqkprFo6f6lI3X34wpgbfsVemq4-_OPD&uid=m51odhqk

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

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dpmaupincpaAuthor

Level 4

Thank you for the quick response. I have check my system against what is required and everything shows more that what is required. I have a Dell Inspiron 24-5459 with Intel CPU @ 2.80 GHz; 12.0 GB RAM, 64-bit operating system and 707 GB free hard disk space and Windows 10 Pro installed. I spoke to ProSeries tech support and they could not resolve; just kept saying it's a problem with my computer.

Just-Lisa-Now-

Intuit Community Champion

I feel like Ive seen others with this same issue, let me see if I can find an engineer to tag for this.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

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Intuit_Ramky

Level 4

@dpmaupincpa if you are aware of windows registry, can you let me know what exactly it is showing in registry value at
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion => ProductName

You can search for registry editor in windows search.

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dpmaupincpaAuthor

Level 4

Here is what my computer shows at Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion => ProductName:

ProductName REG_SZ Windows 10 Pro

Thank you, ramky1.

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Intuit_Ramky

Level 4

@dpmaupincpa Can you try creating empty file in C:\ drive with name C:\ProSeriesPrereqBypass.txt
e.g., C:\ProSeriesPrereqBypass.txt and try installing again.

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Terry53029

Intuit Community Champion

You want to make sure you have a full OEM licensed version of windows 10 PRO, and not a partial copy.

Run or paste this command and hit Enter:

slmgr.vbs /dlv

On the resulting dialog, under Name you will see the Edition of Windows 10 and under Description, you will see if that is a genuine Retail license, an OEM license or a Volume license. You don't want a volume copy.

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dpmaupincpaAuthor

Level 4

When I ran the command, I received the following information (partial list):

Software licensing service version: 10.0.19041.5247

Name: Windows(R), Professional edition

Description: Windows(R) Operating System, RETAIL channel

There was a lot more information listed. Hopefully, this is all you were asking for.

Thank you.

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Terry53029

Intuit Community Champion

You have a good copy of Windows 10 Pro. See this link to make sure your computer meets minimum requirements for 2024.

https://accountants.intuit.com/support/en-us/help-article/product-system-requirements/system-requirements-proseries-fixed-asset-manager/L33ipWfgx_US_en_US?uid=m52rvwwk

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charminwu

Level 3

I have had the same issue....., The support from Intuit told me that I have to update Microsoft 24H2 to the new Oct 24 updates - this update caused endless problems. Many people have had issues with updates causing internet, gaming, and other hiccups. I ended up spending 36 with 8 Microsoft chat supports; each one started from restore, and each restart takes you to the new person, then here we go again, a circular motion. Update stuck at 14% then again on 46% hours on end.

I finally got elevated to a tech guy who did not ghost on me when I said update issues with 24H2, he said that my C drive operation system D... folder something (can't remember) was 100% full so it would not allow any program updates. It has over 700k files from all the calls, and nobody cleaned it up. Surprisingly one drive also used a lot of memory. The cleanup took another 2 hours, and the update still stuck at 46%, so I reached back again to chat, this one started to restore even after I said "Please do not recreate the restore point and restart, I have had 7 so far the program is clean,,,," so I close the chat. It's Xmas eve and I was ready to buy a new PC from Costco, Just wanted to give it the shot at the last minute, this time my Proseries went through.

I feel that Proseries's error message was wrong, the support should not recommend us to update 24H2 - A Big no no.... I was forced to pay upgrade for hotmail even though my Outlook has plenty of storage left. I was going to upgrade like you did because mine was 2019 student, but it was not necessary in the end.

My thought after 36 hours with Microsoft chat service is that perhaps Microsoft updates clocked in so many files that we never dare to clean up without guidance from tech support, This over the years is blocking the C drive, it looks like Proseries is reading the old updates info (Microsoft 10 -2016 for mine) but not the new updates in our system (we both have Microsoft 11). I don't know why but installing 24H2 updates get you nowhere. Proseries also gave me a few more error messages like Quickbook and/or Proseries 23 is on,- but it's not. However, it is doing something in the task manager; so I have to go to task manager to disable the app, I am blocking all Microsoft updates from now on until the end of the season.

So mine is fixed on Xmas even at 6 pm - for now.... I hope Proseries is not going to give us any more trouble with future updates.

Wish you luck.

Charmin

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dpmaupincpaAuthor

Level 4

I'm on Windows 10 Pro 64-bit, which is acceptable for ProSeries. I've also check my computer for all the other ProSeries requirements (CPU, RAM, hard drive space, etc.) and my computer meets or exceeds the recommended requirements of ProSeries. So, I'm at a loss at to know what to do next. I'm able to download the ProSeries CoreInstallerTY24.exe file to my computer, but cannot get the software to install on my computer when running the exe file. Hopefully, ProSeries/Intuit has a solution to this issue I'm having.

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Terry53029

Intuit Community Champion

Did you let the software use default locations or did you change the default ? I have always used default, and have heard of quite a few problems over the years from people that change the default. I can't think of any other solution, so you will have to depend on support.

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isham

Level 3

@dpmaupincpa Can you check if the installer is launching in compatibility mode? Right click on the installer exe that you have downloaded and select Properties. Go to Compatibility Tab and see if Compatibility mode option is checked. If yes, can you uncheck that and try? See attached screenshot.

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Anonymous

@dpmaupincpa Let us know if unchecking the compatibility mode works or not so we can investigate further if needed. Thanks!

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charminwu

Level 3

My problem was fixed after Microsoft level 2 tech support cleared 750k files built up in my C: folder DDR from all the restores and updates. I did not have to update Microsoft 24H2 to install Proseries! I think Proseries’s error message was misleading because it leads to wrong conclusion; however, I am not a tech guy so I am leaving this to specialist like you and/or software engineers to work it out.

Thanks for your help

regards

charmin

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Davelias

Level 3

Trying to install Proseries Professional for PPR use. Installer was downloaded but will not install. Error message says I need to close Proseries Update. I do not see that Update is open. Have tried 5 times and same error message. How can I install, my computer meets the requirements for the software.

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cdgbaker

Level 3

Please review earlier postings regarding this error. Here it is again.....

See the link I copied from Isham that was reposted to my reply again in response to your request.

I followed the instructions and after installing both I restarted my computer, and it WORKED!

You can get the download links and instructions here.
https://accountants.intuit.com/support/en-us/help-article/install-products/instructions-install-vc-r...

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Noah

Level 2

I was getting all the same errors and tried the same fixes, but nothing worked. I ended up disabling Avast antivirus and then I was able to install successfully.

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