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Level 3
March 10, 2024
Question

How to remove a state program from my computer?

  • March 10, 2024
  • 2 replies
  • 12 views

I downloaded 3 individual states returns onto my stand-alone computer, and now want to delete/remove them. How do I do this? (I've already removed from the list of states to update.)

TIA for your suggestions

Bonnie

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2 replies

Just-Lisa-Now-
Intuit Community Champion
March 10, 2024

You will NOT lose your clients files.

Close ProSeries and use Windows Add/Remove Programs

Find ProWin 20XX and click Uninstall. It will act like its going to uninstall the entire program, dont panic, it wont! It will open another window that lets you choose which part to uninstall. Find module and uninstall it.

Now restart the computer, and start Proseries back up and Log in, go to Install > Download New Products and make sure that the box is checked for the module you want to install, click Next.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
BonnieAuthor
Level 3
March 10, 2024

In Windows11, it asks you several times if you want to uninstall ProSeries 2023, and never gave a choice of modules. After several questions about "Are you sure?" I chickened out. So it appears that this is not working for Windows 11.

Just-Lisa-Now-
Intuit Community Champion
March 10, 2024

That's what I meant by it will act like its going to uninstall the whole thing.   

You can wait and call support in the morning and they can walk you through it.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪