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C
City
Level 1
July 28, 2023
Question

How to recover customer file

  • July 28, 2023
  • 2 replies
  • 16 views

I have some client files that the 19i file disappeared from the network server. Only .cache and .jn1 files appear. How to recover customer file?

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2 replies

Just-Lisa-Now-
Just-Lisa-Now-Intuit Community Champion
Intuit Community Champion
July 28, 2023

Intuit doesnt have or save any copies of anything thats been filed.....do you have some kind of auto backup to the cloud or an offsite backup system of some kind?  You should consult with an IT professional to see what can be found.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
    C
    CG3
    Level 2
    April 23, 2025

    how recover one client i just see cache

     

    Just-Lisa-Now-
    Just-Lisa-Now-Intuit Community Champion
    Intuit Community Champion
    April 23, 2025

    Did it accidently get deleted?   Look in the Windows Recycle Bin and see if it landed there.

    Otherwise you'll need to restore from your daily backup.

    ♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
      5
      5555
      Level 2
      November 18, 2025

      how do you restore a client return that could of been accidentally deleted but is not in the recycle bin 

       

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