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Level 1
February 16, 2025
Question

How to delete a duplicate ssn file that can no longer be opened the file does not exist

  • February 16, 2025
  • 1 reply
  • 9 views

 I e-filed a return and received a rejected notice that file did not exist.  I redid the return and not it will not let me efile due to duplicate ssn.  How can I delete the first file?  I am unable to open because the file is not found anywhere on my computer or a flashdrive, so I am unable to open it and mark it not efile.  Can anyone help please?

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1 reply

GodFather
Intuit Community Champion
February 16, 2025

Can you open the return from the efile screen on your desktop?  If so, attempt to change the SSN there, save, and try recreating the file.