HOW CAN I FIX THIS ERROR? UNABLE TO READ DATA, ERROR CODE 10265 TRYING TO OPEN TAX YEAR 24 TO TRANSFER FILES

Forum|Forum|6 months ago
January 5, 2026
3 replies
9 views

tRYING TO OPEN TAX YEAR 2024 CLIENTS TO TRANSFER. RECEIVE A MESSAGE UNABLE TO READ DATA, ERRO CODE 10265. i CLOSE THE PROGRAM AND STARTED AGAIN AND RECEIVE THE SAME MESSAGE,

INSTALL PRO SERIES TOOL HUD TO FIX THE ERROR, SAME RESULTS.

PLS HELP

ProSeries Basic

Kathi_at_Intuit

Moderator

Hi @jimmy butts Great to see you in the community and thanks for posting about the read data error. Have you reached out to ProSeries Support yet? They would be best equipped to assist you with this.

**Click the 👍Thumbs up icon to say thanks on a post, and click Best Answer to mark the post that answered your question.**

T

Terry53029

Intuit Community Champion

Try this link. https://accountants.intuit.com/support/en-us/help-article/damaged-data/troubleshooting-proseries-error-opening-clients/L0M9UJjUU_US_en_US?uid=mk44frmi

J

jimmy buttsAuthor

Level 2

Precious technical support reinstall 2024 tax software and copy the old file. The reinstall fixed the error. Contact techs support for guidance. Very helpful, professional.

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