Has anyone had this error yet? A little background of what originally might have happened and what I have done to try and fix it. I was installing ProSeries on my laptop

Forum|Forum|3 years ago
January 27, 2023
2 replies
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Has anyone had this error yet? A little background of what originally might have happened and what I have done to try and fix it. I was installing ProSeries on my laptop and when it asked for the login the computer died. Totally my fault for not realizing it was so low. I plugged it in and restarted the computer. I tried clicking on ProSeries and I got this error. I have uninstalled and re-installed the program and all products four times now still getting the same error. Twice I installed from the 2021 program and twice I installed it from my online account. I've tried running repair, running as administrator. I went onto my account to see if there was anything weird and didn't see anything. I am at a total loss and am hoping one of you has run across this. Thanks in advance!

ProSeries Professional

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Best answer by Intuit_hieu

@LauraC1 , @Just-Lisa-Now- Could you please try to remove the Callisto.* files from your common folder & try again?

Just-Lisa-Now-

Intuit Community Champion

@Intuit_hieu are you still the one to tag for weird install issues like this? @1569 or maybe you can get one of the programming guys to look at this, I think its outside of any fellow users knowledge base. I feel like there was another guy that was helping with program issues like this, but I cant remember his name!

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪