Firm and preparer information disappeared

Forum|Forum|2 years ago
February 21, 2024
3 replies
18 views

Anyone else?

Yesterday, mid-day, our firm and preparer information was not showing up on returns. Errors were popping up because preparer code didn't match anyone. Click through to see it all blank. Outside of a return, our information is still there.

ProSeries Professional

This topic has been closed for replies.

Skylane

Intuit Community Champion

Standalone or network?

Affecting one, a few, or all returns?

If at first you don’t succeed…..find a workaround

A

ajpAuthor

Level 6

Network-- affecting all machines

A

ajpAuthor

Level 6

I'm tentatively optimistic. It seems to be working now with the latest update.

U

UNINTENDEDACTOR

Level 3

I am just experiencing this and are looking for some answers. It seems not to accept my update therefore errors persists. Are there solutions?

R

rgargani

Level 3

I am experiencing the same thing....was this issue ever resolved???

J

JC4

Level 3

I have experienced this for years. Some days worse than others. Did you ever get a solution? I've spent way too much time with tech support only to be told they don't know what the issue is.