Level 3

Question

File Locked by Proseries 2022 Network

Forum|Forum|3 years ago
March 23, 2023
2 replies
31 views

My client file is locked by ProSeries 2022 Network and I can't seem to find anyone at Intuit that knows how to unlock it. Has anyone else had this issue and had success with getting the file unlocked? I have tried to rename it and that does not work. Please help!

ProSeries Professional

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Intuit Community Champion

Intuit Community Champion

does it say Locked because its currently in use?

https://proconnect.intuit.com/support/en-us/help-article/save-data-file/file-currently-locked-another-user-error-opening/L4kuPRrDV_US_en_US?uid=lfl3bmpm

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

KatBAuthor

Level 3

No. It's locked by ProSeries.

Intuit Community Champion

Intuit Community Champion

I hate playing 20 questions, so you cant open it at all, or you cant make changes to it?

Try highlighting the file in Homebase, then hit Tools > Lock/Unlock Client

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

Level 15

Do you backup (using PS not some other program) your client files on a regular basis ? If yes, can you restore the file.