File I/O Error 113

I had to reinstall my Basic ProSeries software for 2020.

After an accurate login with User ID and Password I get this message:

File I/O Error 113, For more help, please go to www.proseries.com/support

After hitting OK it goes back to desktop

This topic has been closed for replies.

Intuit Community Champion

rebooted the computer since this occurred? Its not installed on a virtual or removable drive, right?

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

Level 2

Yes, I have restarted the laptop.

It is installed in a stand alone configuration in a folder on the c: drive

Intuit Community Champion

If I google it, I get lots of hits for that error with Turbotax installations....maybe the info in one of those will help?

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

Level 6

Could you please send us the log?

Level 2

Were you able to get this resolved? Others such as myself may find the solution helpful.

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