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bfranklin0011
Level 1
February 21, 2026
Question

eSignature not working is there a software problem?

  • February 21, 2026
  • 1 reply
  • 14 views
eSignature does not work, is this a software problem?

1 reply

IntuitKatie
IntuitKatieModerator
Moderator
February 22, 2026

Hi @bfranklin0011 

Thank you for posting in the Community. We are currently researching the issue wit e signature. Here is a knowledge base that may or may not help with your specific situation:
How to use eSignature in ProSeries
The issue is specific to the OneClick feature (Authorization forms only) when used for a Married Filing Jointly (MFJ) combination that requires a spouse's signature and the 8879TA from is included in the e-signature request. A temporary solution is to use the regular request widget (Authorization forms & other documents) as an alternative to Authorization forms only. If this does not relate to your specific situation please contact ProSeries Support.

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