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J
Jill09
Level 3
March 3, 2026
Question

eSignature not eligible TY25, purchased 50 and still can't use 'eSignature not eligible

  • March 3, 2026
  • 1 reply
  • 12 views

eSignature not eligible TY25, purchased 50 and still can't use 'eSignature not eligible.  ProSeries Professional on 1040 returns error 'eSignature not eligible', no duplicate SS#. Please help. I've watched and read the how to's offered with no success on resolution.

1 reply

IRonMaN
IRonMaN
Level 15
March 3, 2026

You might want to consider giving support a call.

Slava Ukraini!
    J
    Jill09Author
    Level 3
    March 7, 2026

    Yes, it took 3 calls to support and a ticket to get resolved.  The issue was in the Docusign app that Intuit support had to get changed. Thank you for your suggestion and follow up.  

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