Esignature

Forum|Forum|3 years ago
March 29, 2023
2 replies
16 views

I've having a problem with esignatures again! I get to the recipients page where the email address is and the Next button is grayed out. It won't let me continue. I just sent an esignature request to another client earlier today with no problem. Any idea?

ProSeries Basic

This topic has been closed for replies.

GodFather

Intuit Community Champion

I assume you have a sufficient number of esignatures left to use?

A

AlysonAuthor

Level 3

I do. 5 left but I thought I would try and increase the number to see if that makes a difference.

GodFather

Intuit Community Champion

If you're showing five available there has to be some other issue obviously. You highlight the name on the dashboard and then click e-signature, request e-signature?

G

gaddirod

Level 2

I'm sure you that you have resolved this issue by now, but I experienced this issue today and didn't see the answer posted here. I called customer service and they told me to delete and retype the email address on that screen. After doing so, I was able to send the request successfully.

A

AlysonAuthor

Level 3

I never resolved it unfortunately. I had to send the documents the old way. Customer service couldn't resolve it for this one client either. It was extremely frustrating. Fortunately it hasn't happened for other clients. Sorry you're having the same problem. Clearly a glitch somewhere.

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